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FAQs


 

 

What methods of payment do you accept?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (trough PayPal).

What are the instructions for using the fire-starters?

1. Simply twist the cover, opening the fire-starter.

2. Fill it with kerosene.

3. Imbibe the cotton swab with kerosene

4. Use the match (you may need to try several times before succeeding; This is normal)

5. Please handle carefully! Keep out of reach for children. (2020tool is not responsible for mishandling or accidental burning.) 

How do i proceed through the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page, and we will guide you through the check out process.

What if an item is out of stock?

Due to high demand, we may run out of stock temporarily. If you like a specific item please reach out info@2020tool.com, and we will try our best to provide what you are looking for. Please note that if you purchase the MAX bundle and some items are out of stock, we will match the missing item with another with identical or greater value!

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

What if the flint does not light a fire at the first time?

This is normal. Make sure you add kerosene and imbibe the cotton. You need to try multiple time. 

How does shipping work?

Our head office is located in Montreal, Quebec, Canada. We ship worldwide! No matter where you are, you can buy from us! However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country. This means that your order is shipped from global areas such as Germany, USA,  China, etc. 

Our global suppliers provide tracking numbers, and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 2-3 weeks to arrive or longer. Please do not panic if it does not show up immediately, it's on its way :)
Can I cancel my order?
Yes. Cancellations must be made within 12 hours of order placement. Email us within 12 hours and let us know the reason why you wish to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

How do I contact with press inquiry?
Email us sales@2020tool.com, and we'll get back to you as soon as we can!