We ship all orders same day or next business day on weekends. Please allow 2 days for shipping (varies by location). You will be sent a confirmation email with your tracking number once your package ships.
We are currently experiencing extended delays due to the global Covid-19 pandemic. We apologize for the extended wait times, and we are doing everything we can to get our products to customers as soon as possible. Please bare with us as shipping times are slowly improving with flights are returning to normal. Our current delivery estimates due to Covid-19: 18-89 Business Days to the USA & Canada 24-48 Business Days to AU & UK 30-60 Business Days to Mexico / South America .
NOTE: These are estimated delivery times. 2020tool does not guarantee delivery dates. We will, however, always do our best to deliver on or before your delivery date.
Please double check all shipping information before submitting your order. Your order will be delayed if we have to contact you to update incorrect information.
Your order may be delivered to you by either the local post office or a local courier. Most orders will be delivered by your local post service, so the package will arrive with your regular mail. If you are not home when the delivery is made, a notice may be left by the postal service advising where your delivery can be collected.
We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability.
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. 2020tool does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
CUSTOMS & REGULATIONS
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Please note that once the order arrives in the country of destination, 2020tool does not guarantee the item will be cleared by the customs of that country. Federal regulations may prohibit the import of highly inflammable products and may reject or delay the clearance of your item. We understand this would be a frustrating situation, and we will do our best to correct the situation within the limits of our legal power. Reach us at firstname.lastname@example.org in such case.
You are responsible for checking your local postal regulations for restricted items as we cannot be held liable for any items that are not accepted into the specific country.